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Over 30 Important Questions to Ask a Roofer - Aces Roofing
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Over 30 Important Questions to Ask a Roofer

Any reputable roofing contractor you are potentially going to work with should confidently answer these questions. Asking these questions will also give you an idea of the contractors’ customer service and how willing they are to work with you and take the time to make you feel comfortable. If a roofing contractor is bothered by these questions or doesn’t have a solid answer for you, then there’s a good chance they aren’t the right fit for you.

Questions about the Roofing Contractor’s Business

Some of the answers to these questions can be found on a  roofing contractors‘ website, which would be a good sign that they are transparent about their business. If you’re unable to find the answers to these questions online, you should be able to ask them over the phone before choosing to hire them. Again, if a roofing contractor is unwilling to answer important questions, it’s a good sign that you shouldn’t hire them.

  • How long has your company been in business?
  • Where is your office located? Are you Local?
  • What percentage of your workers are actual employees versus subcontractors?
  • What type of experience do you have working on homes like mine?
  • How do you handle change orders in the event that other damage is found?
  • Do you offer a workmanship warranty? If so, for how long?
  • What brand of products and shingles do you use?
  • Do you have any certifications or partnerships with shingle manufacturers? (Example: Certified Landmark Shingles)
  • Do you work with insurance or help with insurance claims? (This is a good question if you’re dealing with storm damage)
  • Do you have any references from recent jobs?
  • Have you worked in our neighborhood before?
  • Do you have any before and after pictures you could share?
  • Do you offer a free inspection or quote?
  • Is financing available? What type of financing options do you have?

Questions about the Roofing Process

You’ll want to ask the questions below to get more information about the installation of your new roof and receive clear expectations for the roofing process.

  • What does the process of inspecting my roof look like?
  • Do you use any technology to inspect my roof?
  • When I’m given a quote on my new roof estimate, how long is that quote valid?
  • How much will my new roof or repair cost?
  • How do you know the roof needs to be completely replaced? What are the primary signs?
  • What does the design process look like before you get started on my home?
  • What shingle colors are available for my roof?
  • How long do installs usually take on a home like mine?
  • Who will be overseeing the project day to day?
  • Will you be my main point of contact throughout the construction of my roof?
  • Are you and your employees/subcontractors insured?
  • What will you do to protect my home and landscaping?
  • How long does this roofing system generally last?
  • What will you do in the event of bad weather?
  • Will you be replacing or fixing the decking of my roof as well?
  • Will new flashing be installed?

Questions To Ask A Roofer After The Job is Complete

  • How will the dumpster be removed from my property?
  • What if I’m not satisfied with the final results of our project. What are your policies for refunds/repairs or fixes to this problem?
  • How often will I need to maintain my roof?
  • How are the payments handled?
  • How do I register the standard warranties for my roofing products?
  • Is there anything I should look out for in the next few weeks with my new roof?

This may seem like a giant list of questions to ask, but remember that your roof is a giant investment in your home! Before you hire a contractor, you need to be 100% certain that they will get the job done to your satisfaction. At Aces Roofing, we are more than happy to answer all of your questions and guide you through the entire roofing process, from start to finish. If you’re interested in learning more about how we do things at Aces Roofing, contact us here!